Return and Refund Policy

CaseRegale is a trading name operated by Driven Dynamics MB, a registered Lithuanian company, serving customers across the United States.

At CaseRegale, we want every customer to shop with confidence.

Please read through our Return and Refund Policy carefully before initiating a return request.

Last Updated: September 15, 2026

1. Return Window

You may request a return within 90 days after receiving your order, as long as the item satisfies the eligibility requirements listed below.

Return requests made more than 90 days after delivery may not be approved.

2. Return Eligibility

To be eligible for a return, the item must be:

Unused and free from damage
In the same condition it was received in
Returned with all original labels, accessories, and packaging included
Authorized by our customer support team before being shipped back
Supported with proof of purchase, such as an order confirmation or receipt

You may carefully inspect or test the product in the same manner reasonably expected in a physical retail store.

If an item shows signs of excessive use, damage, alteration, missing accessories, missing packaging, or improper handling, we may deny the return or reduce the refund amount accordingly.

Returns sent back without prior approval will not be accepted.

3. Items That Cannot Be Returned

We are unable to accept returns for:

Customized or personalized items
Products damaged due to misuse, neglect, accidental damage, or improper care
Items with broken or removed protective seals, where applicable
Gift cards
Final sale or clearance products clearly marked as non-returnable at the time of purchase

Certain products may not qualify for return once used, installed, altered, or removed from protective packaging where doing so affects the condition of the product.

If you are uncertain whether your item is eligible for return, please contact us before sending it back.

4. Customer Satisfaction & Change of Mind Returns

We want you to be satisfied with your purchase. If you are unhappy with your order, you may request a return within 90 days of delivery, provided the product meets the eligibility requirements outlined in this policy.

To request assistance, please contact us at XXX with your order number and a short explanation of the issue.

Our support team will review your request and guide you through the return process.

All returns must first be approved by our customer service team before being sent back. Returns shipped without authorization may not be processed.

5. Return Shipping

For customer satisfaction or change-of-mind returns, customers are responsible for return shipping costs.

If the product arrived damaged, defective, or incorrect, CaseRegale will cover the return shipping costs once the issue has been reviewed and approved.

Approved returns must only be shipped to the return address provided directly by our support team and must have prior authorization.

Returns sent without authorization or to any other address may not be processed.

Customers are responsible for selecting a reliable shipping provider and retaining proof of shipment.

CaseRegale is not responsible for return packages that are lost, delayed, damaged, rejected, or delivered to the wrong address due to the customer's selected return shipping provider.

Warehouse Address:
1200 Dodson Way
Riverside, CA 92507
USA

Please do not send any return to this address unless specifically instructed to do so by our customer service team.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, or incorrect, contact CaseRegale immediately and provide:

Your order number
A brief description of the issue
Clear images of the product
Photos of the packaging, where applicable

After reviewing the information provided, we will provide the appropriate next steps.

If the issue is approved, we may offer a replacement, refund, store credit, or another suitable resolution depending on the circumstances.

If a return is required for an approved damaged, defective, or incorrect product, CaseRegale will cover the applicable return shipping cost.

7. How to Start a Return

To begin a return request, please email us at XXX and include the following information:

Your full name
Your order number
The item or items you wish to return
The reason for the return
Your shipping address
Photos if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions if the return is approved.

We aim to respond to all inquiries within 24 hours on business days.

8. Order Cancellations

Orders cannot be cancelled after being placed as they may already be in processing.

If your order has already been processed or shipped, you may still request a return after delivery in accordance with this policy.

9. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the approved amount will be returned to your original payment method.

Please allow approximately 5-10 business days for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

The following costs are non-refundable unless otherwise required by applicable law:

Original shipping charges
Return shipping expenses
Optional shipping protection or insured delivery fees

If more than 15 business days have passed since your refund was approved, please contact CaseRegale customer support.

10. Promotional Discounts and Partial Returns

If your purchase included a promotional offer, bundle discount, multi-buy promotion, or similar deal, your refund amount may be adjusted if only part of the order is returned.

Discounts may be recalculated based on the products you keep after the return has been processed.

For example, if returning an item causes the remaining order to no longer qualify for the original promotion, the applicable discount may be removed or adjusted from the refund amount.

Refund amounts are calculated based on the final qualifying order value after returned items are deducted.

11. Store Credit

In certain situations, we may offer store credit as an alternative resolution.

Store credit is issued at our discretion, is generally non-refundable, and can only be used toward future purchases made through CaseRegale.

12. Failed Delivery, Refused Delivery, or Incorrect Address

Please ensure your shipping details are accurate before placing an order.

If a package is returned due to an incomplete or incorrect address, failed delivery, refusal upon delivery, or because it was left unclaimed, we may offer one of the following options once the package has been received and inspected:

Redelivery, subject to additional shipping charges
Store credit, at our discretion
A refund minus any applicable shipping charges, processing fees, or other costs incurred

13. Policy Updates

CaseRegale reserves the right to modify or update this policy from time to time.

Any updates will become effective once published on our website.

14. Restocking Fee

There is no restocking fee for orders.

15. Exchanges

We currently do not offer direct exchanges.

The quickest way to receive a different item, model, size, color, or configuration is to return the original product in accordance with this policy and place a new order.

16. Contact Information

If you have any questions about your order, return, refund, or this policy, our support team is available to assist you.

Email: XXX
Phone: XXX

Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM Eastern Time
Saturday and Sunday: Closed

We aim to respond to all inquiries within 24 hours.

Contact us: Here

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