Frequently Asked Questions (FAQ)
Orders & Shipping
What are order delivery times? ⌄
Orders are processed within 0–2 business days. After dispatch, shipping generally takes 7–9 business days, Monday to Friday. The total estimated delivery time is 7–11 business days.
How do I track my order? ⌄
Once your order has been dispatched, you will receive an email containing your tracking number.
Do you offer free shipping? ⌄
Yes. CaseRegale offers free standard shipping on eligible orders delivered within the United States.
Can I cancel my order after placing it? ⌄
Orders cannot be cancelled after placing the purchase.
If your order has already been dispatched, you may need to wait for it to arrive and follow the return process described in our Refund Policy.
If your order has already been dispatched, you may need to wait for it to arrive and follow the return process described in our Refund Policy.
Returns & Refunds
How long do I have to return my order? ⌄
You have 90 days from the date of delivery to return an eligible order, subject to the conditions in our Return & Refund Policy.
When will I receive my refund? ⌄
Once we receive, inspect, and process your return, approved refunds are generally processed within 5–10 business days to your original payment method.
Please allow additional time for your bank or card provider to post the refund to your account.
Please allow additional time for your bank or card provider to post the refund to your account.
How do I initiate a return? ⌄
To start a return, contact our customer service team with your order number and the reason for your return. We will guide you through the return process.
Payments & Security
Are my payment details secure? ⌄
Yes. Payment-related information is encrypted and secured using industry-standard SSL encryption.
What payment methods are accepted? ⌄
We accept major credit and debit cards, including Visa and Mastercard. Depending on availability during checkout, additional payment methods may include Apple Pay, Google Pay, and PayPal.
The payment methods displayed during checkout are the methods currently available for your order.
The payment methods displayed during checkout are the methods currently available for your order.
Still have questions? Contact us →